One Bank’s Agile Team Experiment

How ING revamped its retail operation by Dominic Barton, Dennis Carey and Ram Charan

From the Magazine (March–April 2018)

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Summary.

When web and mobile technologies disrupted the banking industry, consumers became more and more aware of what they could do for themselves. They quickly embraced what Ralph Hamers, CEO of the global banking group ING, calls “banking on the go.”

Read more on Business management or related topics Human resource management, Personnel policies, Talent management and Agile project management

A version of this article appeared in the March–April 2018 issue of Harvard Business Review.

Dominic Barton is the global managing partner of McKinsey & Company. He is a coauthor of Talent Wins: The New Playbook for Putting People First (Harvard Business Review Press, 2018).

Dennis Carey is vice chairman of KornFerry and co-founder of ONYX, an invitation-only community for current and former CEOs of the world’s most influential corporations. He has recruited directors and CEOs for many of the most prestigious companies in America, served on several boards, taught corporate governance at the Wharton School, and co-authored seven books on strategy, talent, and risk. He founded the CEO Academy and ThePrium, both of which are best in class forums for corporate leaders. He has held post-doctoral fellowships at Harvard and Princeton.

Ram Charan serves on seven private and public boards across the globe and is author or coauthor of 36 books and several HBR articles on corporate governance. He is the co-author of Boards That Lead: When to Take Charge, When to Partner, and When to Stay Out of the Way.

Read more on Business management or related topics Human resource management, Personnel policies, Talent management and Agile project management

One Bank’s Agile Team Experiment

Summary.

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